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FAQ

What is the Range of the QUICKTEL Radio?

Within the USA, the range for Push-To-Talk, Livestreaming, GPS Tracking and Text messaging is 4000 miles from Hawaii to Florida. For global range, it is 10,000 miles all the way to the other side of the world. For international connection, you may need an international plan that we can quote you on separately.

What is the difference between QUICKTEL and other two-way radio providers?

A lot. For starters, other providers provide just that. A two-way radio. At QUICKTEL, we offer a complete all-in-one device that not only includes nationwide two-way Push-To-Talk, but also body camera functionality, video and audio livestreaming, real-time GPS tracking, text messaging, Emergency SOS Connect button, and the ability to add headset POV camera that will allow users to work hands-free in the field. All these are managed and controlled by the QUICKTEL Command Center, a solution originally designed for the US Military and now available to the general public.

Can I Talk, Livestream, Text, and Track from State to State?

Yes. You can do all that from any state to any state including Canada. Even if you have friends or team members spread out across the country, you can use our service to communicate with everyone using QUICKTEL as long as they are members of your account.

Is it really Unlimited?

Yes. You can do all that from any state to any state including Canada. Even if you have friends or team members spread out across the country, you can use our service to communicate with everyone using QUICKTEL as long as they are members of your account.

Is there a monthly fee?

There are no monthly fees. When you buy a QUICKTEL radio, you get:

  • 1 year Unlimited Push to Talk
  • 1 year Unlimited GPS Tracking
  • 1 year Unlimited Text Messaging
  • 500 hours Video Livestreaming

After 1 year, you can renew our service for $150 a year per device.

Will this work in an area with no cellular coverage?

We collaborate with multiple carriers, ensuring that if one, such as AT&T, experiences an outage, our QUICKTEL radios will automatically switch to the next available carrier. This provides complete redundancy. In the event that there is no cellular coverage from any carrier, you can still use QUICKTEL by connecting to any available WiFi network.

Does QUICKTEL work deep inside buildings with no 4G signal?

Yes. If you are inside a building and have no 4G LTE signal, No Problem. Just connect to the building's WiFi connection and everything will still work the same.

Is there International coverage?

You can purchase International plans by contacting us for a quote.

What's included?

Each QUICKTEL Radio comes with, a 360 degree mounting clip, single dock, USB charging cable and wall charger. Each customer also gets a QUICKTEL Command Center account for 1 year of Free Push to Talk, Free Real-Time GPS Tracking, Free Text messaging, and Free 500 hours of video livestreaming.

How is this different than a cell phone?

QUICKTEL radios offer several advantages over cell phones
and work effectively in many situations where phones do not:

Private and Secure Communication:

Unlike cell phones, QUICKTEL radios do not rely on public
communication channels. They provide secure, encrypted communication using AES
and end-to-end encryption standards, ensuring that only people in your group
can hear the conversation. The government cannot listen in, and you can also
have one-on-one conversations securely.

Instant Push-to-Talk Technology:

QUICKTEL radios feature instant "push to talk"
technology, enabling immediate communication with entire groups and teams.

Simultaneous Livestreaming:

Live Streaming from Multiple QUICKTEL Radios: Livestream
video from up to 9 devices simultaneously to a central Command
Center—smartphones don’t offer this level of coordinated functionality. A
supervisor can also share that livestream with other supervisors, enhancing
collaboration and problem-solving in real time.

Hands-Free POV Recording:

Each QUICKTEL radio can be equipped with a POV headset,
providing point-of-view recording and livestreaming while keeping your hands
free.

Global Coverage: QUICKTEL radios offer global coverage,
ensuring you stay connected no matter where you are.

Rugged Durability: Designed to meet IP68 standards, it’s
built to withstand harsh environments and survive 6-foot drops—ideal for tough
situations.

Physical Push-to-Talk (PTT) Button: Unlike smartphones,
QUICKTEL has a dedicated PTT button, offering instant communication at the
press of a button, without needing to look at the device.

Replaceable Battery: Swap out batteries in the field without
waiting to recharge, ensuring uninterrupted use.

Night Vision Capabilities: A built-in night vision feature
allows you to capture video in low-light conditions—something a standard
smartphone simply can’t do.

Buffered Pre-Record Function: QUICKTEL continuously buffers
up to 60 seconds of video, so you never miss crucial moments.

Team-Based Communication and Emergency SOS help button:
Create designated communication teams and activate an SOS Help feature that
streams live video, audio, and GPS coordinates to supervisors for rapid
assistance.

In critical moments when hands-free use, ruggedness, or team
streaming is required, QUICKTEL outperforms any standard smartphone.

What is the difference between POC Radios and DMR Radios?

Push-To-Talk-Over-Cellular (PoC) and Digital Mobile Radio (DMR) are both wireless communication systems with different features and benefits:

  • Features: PoC radios offer instant group communication, GPS location tracking, and emergency notifications. DMR radios offer text messaging, private calls, and encryption. 
  • Cost: PoC radios don't require network investment or maintenance costs because they use cellular infrastructure. DMR radios don't have monthly fees, service contracts, roaming charges, or expensive data plans. 
  • Transmission: PoC radios use data to transmit voice and video over long distances, eliminating the need for frequency licensing. 
  • Audio quality: Digital radios like DMR radios have real-time audio processing that focuses on speech and reduces background noise. 
  • Battery life: Digital radios have longer battery life and require less frequent charging. 
  • Network dependency: PoC radios rely on cellular networks, which can be a disadvantage if there is a network outage. 
What is the QUICKTEL Command Center?

The QUICKTEL Command Center is an advanced Communication management platform that allows administrators to monitor, manage, and connect with QUICKTEL devices in real-time. It provides features such as live location tracking, communication management, device status monitoring, and the ability to send alerts or messages to users in the field. This centralized hub enhances team coordination, improves efficiency, and ensures seamless communication across multiple QUICKTEL devices.

How do the communication groups work?

With the QUICKTEL Command Center, you can create and customize private talk groups, naming them as you wish and adding an unlimited number of users to each group. Users can only communicate with those you authorize, ensuring privacy and encryption. You can establish groups and include as many participants as needed, with no reliance on public channels. All communications are private, and the groups can be of any size.

Can I customize the names of my communication channels?

Absolutely, You have full control over your radio channels and can edit, revise, and update them using our included Command Center.

Are QUICKTEL Radio Communications private?

Our communications are highly secure and encrypted, using AES and end-to-end encryption standards with 256-bit encryption. This ensures that even the government cannot eavesdrop. No PTT data is stored anywhere; audio is streamed and encrypted, so only individuals within your group can hear it. You can communicate one-on-one or with a group, but it's never public. The communications are untrackable, and nothing is recorded or stored. For added privacy, we offer headsets to prevent others from overhearing your conversations. Our IoT SIM cards work with all major carriers, are completely anonymous, and are not linked to you in any way. They are fully private and encrypted.

Is a license required?

No license is required.

Is there a warranty?

There is a 1-year warranty on the QUICKTEL radio, single charging dock, USB cable and wall charger. There is a 30 day warranty on the 360 degree mounting clip.

Is there an extended warranty?

Extended warranty of up to two years is available for purchase.

Do I need the Headset POV camera to livestream video?

No, you don't need the POV headset camera to livestream video from the QUICKTEL radio. The radio itself has a built-in camera capable of livestreaming directly. However, you can purchase the Headset POV camera and connect it to the QUICKTEL radio for hands-free POV (Point of View) livestreaming and recording. This is particularly useful for technicians who need to stream what they are seeing to a supervisor while keeping their hands free for work.

Do you support earpieces/earbuds/headsets?

Yes we do. We sell a covert earpiece for private listening. It even has a PTT button on it. Just click here to see it.

What accessories do I need for hands-free communication?

QUICKTEL's livestreaming capability enables hands-free communication with multiple users simultaneously. No additional device is required, but for an improved point-of-view experience, we recommend using the POV headset.

What is the screen size of the QUICKTEL Radio?

The touchscreen at the back of the screen is 3.1 inches with 480x800 IPS.

How durable and resistant to water and dust is the device?

The device is IP68 rated, meaning it is fully dustproof and waterproof up to 1.5 meters for 30 minutes. It also meets the MIL-STD-810H standard, ensuring durability and protection against drops from up to 2 meters.

How much storage does the device have?

The device comes with 64GB of onboard storage, and 10GB of additional cloud storage.

How long does the battery last on a single charge?

The QUICKTEL Walkie Talkie Body Camera provides up to 15 hours of battery life on full charge, depending on settings and features used.

Battery Life Expectations

Up to 15 Hours: 480p, GPS off, Night Vision off, Offline.

Up to 12 Hours: 720p, GPS on, Night Vision off, Offline.

Up to 8 Hours: 1080p, GPS on, Night Vision off, Online.

Up to 6 Hours: 1080p, GPS on, Night Vision on, Online.

Up to 10 Hours: 720p, GPS on, Night Vision off, Online.

Up to 8 Hours: 720p, GPS on, Night Vision on, Online.

The battery life of the QUICKTEL device depends on the
features and settings in use. The estimates provided above are based on
standard usage conditions, but several factors can impact battery life, such as
resolution settings, livestreaming duration, GPS usage, and more.

For example, users who are continuously livestreaming video
should expect a battery life of only a couple of hours. On the other hand,
those who primarily use the push-to-talk feature will experience significantly
longer battery life.

If your usage demands longer battery life than QUICKTEL’s
current output, we recommend purchasing an extra battery for replacements while
in the field.

Can I swap out batteries on the go?

Yes, you can replace the battery without interrupting the device's operation. It has an internal battery that provides power for up to 60 seconds during the swap.

How can I customize the settings on my QUICKTEL radio?

QUICKTEL radios come with customizable settings that can be adjusted using the provided App or through the device’s interface. Refer to the User Manual or contact Technical Support for detailed instructions on customization.

Is there a required minimum order quantity?

While there is no strict minimum order, we recommend purchasing at least two QUICKTEL Radio to fully benefit from their robust features.

Do you offer discounts on bulk purchases?

We'd love to work with companies of all sizes. Give us a call to discuss your requirements, and we'll be happy to assist. You can reach us at (626) 794-9008.

Do you offer financing for larger purchases?

Yes, we partner with Shop Pay to provide installment options for our customers. You can check your eligibility during checkout by selecting Shop Pay as your payment method.

Can you provide training to my team on how to use QUICKTEL?

Absolutely! We love setting our clients up for success with the proper use of the QUICKTEL Walkie Talkie Body Camera. Our QUICKTEL Instructors are available for scheduled live online training sessions. Contact us for booking!

We also host webinars—sign up for our newsletter to stay informed about upcoming webinar schedules!

Can I apply as a Reseller of QUICKTEL?

We're thrilled that you're interested in our product! While we don’t have a traditional Reseller program, we offer an Affiliate Program that rewards those who promote our products. Please click on this link to sign up: Affiliate Portal.

When will my order ship?

Once your order is placed, we do everything we can to ship as fast as possible. Before we ship there is a lot of work on our side to program your radios and setup your Command Center account. We normally ship within 2 business days but if there are tons of orders before yours, it can take us up to 2 weeks before we ship.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What is your return policy?

You may return our products within 14 days of receiving it for a refund minus shipping costs. There is a 20% restocking fee for all return orders. Please click here to read our full return policy.

Do you ship overseas?

Yes, we ship all over the world. Please contact us for more info.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.